helpdesk_ticket_partner_response

Automatically moves helpdesk tickets to a configured stage when the customer replies via the portal or email.

Key Features

helpdesk.ticket.team: Adds a boolean toggle plus source and destination stage fields so each helpdesk team can configure automatic stage updates on partner replies.
helpdesk.ticket: When the ticket partner posts a message and the team’s autoupdate settings apply, the ticket stage is switched to the configured destination stage.
mail.thread: Intercepts routed portal or email messages to detect partner replies on helpdesk tickets and update their stage according to the team’s configuration.