helpdesk_mgmt_stage_validation
Allow helpdesk teams to enforce that certain ticket fields are filled before a ticket enters specific stages.
Key Features
- helpdesk.ticket.stage: Offers a many2many configuration that lets each stage declare which helpdesk ticket fields must be populated before entry.
- helpdesk.ticket: Prevents a ticket from moving to a stage whenever any of the stage’s required fields are empty and reports all missing labels in a single validation error.
- helpdesk.ticket.stage form view: Adds a tag-based selector next to the mail template field so stage managers can choose the fields that require validation.